Safraz Khan Analytical Marketing & Quality Control Manager / IT-Dev Ops / Linux Systems Administrator

(954) 372-5071
 khan.safraz@gmail.com | linkedin.com/in/safraz-khan/ 

PROFESSIONAL EXPERIENCE

SafrazKhan.com LLC, Fort Lauderdale, FL –  April 2019 – Present
Founder and CEO

  • Serving as an independent contractor for small and medium businesses of different industries: yoga, health care, financial services, eCommerce, non-profit, and travel.
  • Creating digital advertising campaigns, marketing automation, analyzing KPIs performance, auditing and building reports, and managing budgets.


ResortRelease.com, Fort Lauderdale, FL – August 2016 – March 2019
Marketing Manager

  • Developed advanced integrated platforms for analytics and advertising using DOMO, Google Suite, CRM, Custom Scripts in R, SQL, PHP, JavaScript, and other tools.
  • Hired and managed marketing team of 5. Social media, Google Search, Google Ads, Microsoft Ads, Facebook Ads, Content Calendar, Display Network, Radio, and Television.
  • Implemented process improvement and action planning through Agile Scrum and project management tactics.


TeleNetwork, Remote Location – August 2015 – May 2016
Remote Technical Support

  • Troubleshooting Frontier DSL and technical support services via remote desktop, phone, and chat.
  • Promoted to top tier support within 1 month.


Teleperformance USA, Fort Lauderdale, FL – June 2010 – June 2015
Quality Assurance Manager

  • Extensive responsibilities as corporate project manager in Quality Assurance.
  • Supervised several quality control audit teams peaking at 60 members across the globe.
  • Lead corporate audits, onboarding and specialized training sessions, and organized guidelines for continual performance improvement.
  • Audited recorded/live calls with internal and external vendor partners through random samples, quantitative stats, and qualitative surveying. 
  • Recognized as August 2012’s employee of the month for going above and beyond the call of duty. 

 

EDUCATION

Business Management, University of Florida – Online Program, 2017

Computer Engineering, Broward College – Fort Lauderdale, 2015

 

Certifications I Skills Comptia A+ 2018 | Python, R Studio, Exploratory (Data Science), MySQL. Route 53, S3, VPC, IAM Policy. AWS, Marketo, DOMO BI. Google My Business, Search Console/Analytics/Suite. Facebook Ads. Google Ads. Bing/Yahoo Ads. Marketing Plan. Business Analytics. IT Server Admin. Google Tag Manager. Web Development. SEO/Google Analytics. Adobe Creative Cloud. CRM. Call Center QA. Reporting & Intelligence. Agile/Scrum.