Marketing Analytics Consultant
Got a problem to solve? I can help.
Looking for a portfolio? I don’t blog very often, but here is food for thought: khanminds.com
Hello, I am Safraz Khan.
Digital Marketing is my world and I welcome you to it.
Safraz Khan Analytical Marketing & Quality Control Manager / IT-Dev Ops / Linux Systems Administrator
Director of Marketing / ResortRelease.com August 2016 – March 2019 ● Direct report to COO, I came onboard while the 3 man marketing team became 1 because the two senior agents left to start their own businesses. After 3 months on the team, I rose to the challenge solving website hosting and PPC traffic issues by building a new cloud VPS, optimized analytics intake and data quality ● Strategize advertising campaigns, Digital, Radio, Tradeshows, Email. ● Lead generations, list segmentation, custom audiences, targeted, A/B testing. ● Lead all technical and creative projects direction from web development to aiding larger IT efforts such as Custom CRM integrations and call center systems ● Strong communication skills involving all stakeholders and providing leadership to 5 direct reports Tools Used: Marketo, Google Analytics, Adwords, Bing Ads, Facebook Ads, Advanced WordPress, Version Control, Agile Scrum Process Improvement, and so much more.
Portfolio at https://safrazkhan.com | GitHub Volunteer Work: not-for-profit charity IT Consulting
Teleperformance / QA Project Manager – AT&T, Wellcare, Sears, Egencia, Bosch June 2010 – June 2015, North Lauderdale ● Managed department performance auditors and ongoing daily supervisory task for a team of 35+ direct reports, half remotely located ● Collaborated relationships with offsite vendors and team managers to drive high response and effective actions achieving weekly goals ● Ideal customer research based on sample data, training support staff to align ideal customer, identify trends and insights to optimize performance Saved company $1,150,000+ through effective Customer Service Quality Control to meet KPIs and perform to meet SLA bonus. Supported 5 on-site, remote and offshore teams simultaneously. Maintain positive client relationships and coordinate internal departments to exceed compliance standards. Lead department improvement objective/budget, team building, marketing design, MS Suite, Excel analytics reporting.
teleNetwork / IT Support August 2015 – March 2016, Remote Location Offer rapid and effective remote desktop support to customers for installation, operation, and troubleshooting of networks, firewalls, software. Focuses on customer needs soliciting feedback to improve service, responding to requests and meeting commitments. Diagnose mechanical, hardware, software and systems failures using established procedures. Deliver multilingual communications across a variety of channels, aided by automation. References Available Upon Request
University of Florida / Business Administration – Management (BA) August 2017, Online Course Highlights: Marketing, Business Finance/Law/Statistics/Accounting, Supply Chain Management, Real Estate
CompTIA A+, 2015 – Certified IT Professional Broward College / Computer & Information Tech. (AS) August 2014, Davie Course Highlights: CS, C++. Robotics, Computer Lab Volunteer
ㅡ Awards Graduated AS Degree with Honors GPA 3.33 International QA Department Employee of the Month (Teleperformance) References Available Upon Request